Appointments

Appointments

Please ring 9447 9711 for an appointment. Every effort will be made to accommodate your preferred time and GP. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your GP has been called away. Longer consultation times are avaliable for insurance examinations and complex or multiple problems so please ask our reception staff if you require extra time. If you cannot keep your appointment or will be late, please ring to let us know as soon as possible

Fees & Billing Arrangements

Fees are payable at the time of consultation by cash, cheque, eftpos or credit card. We do not accept AMEX or Diners Club cards. The AMA fee structure forms the basis of our billing policy and is displayed in the reception area of our surgery. Bulk billing may be available to some patients on discussion with your Doctor. DVA patients and primary school children are bulk billed. If you have difficulty in paying your account please discuss this with your Doctor. A discount may be applicable if you hold a current concession card. We have the facility to refund your Medicare rebate using an eftpos card or direct to your bank account if your details are registered with Medicare.

Walk-ins

Patients arriving without an appointment can cause lengthy delays for booked patients. We will endeavor to fit you in with a doctor but you may have a significant wait when we are busy.

Translating/Interpreter Services

If you require a translator or interpreter to be present at your consultation, please discuss this with our receptionist when booking your appointment and we will be pleased to assist you.

Getting your results

Your doctor will advise when they expect your results to be available and may require you to either telephone or make a follow-up appointment.

After-hours

We provide 24 hour care for our patients, seven days a week in partnership with the West Australian Deputising Medical Service (WADMS). Please call us on 9447 9711 for assistance. Out of surgery hours, patients may contact WADMS direct on 9321 9133 although during surgery hours we are required to place the call on your behalf.

Home and other visits

Home visits may be available for regular patients of this practice whose medical condition prevents them from attending the surgery.

Reminder service

Our practice is committed to preventative care. Your doctor will seek your permission for you to be included in our reminder system so we may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If yo do not wish to be a part of this system, please let your Doctor or receptionist know.

Scripts, referrals and travel letters

In the interests of your health and well-being, an appointment is necessary for all prescriptions, referrals, medical certificates and travel letters.

Medical Certificates

If you need a medical certificate for work or school, it is important that you see a Doctor for the day it is required. Certificates will not be written without a consultation and, legally, cannot be backdated.